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Making a Claim

Accidents happen, that’s just a fact of life unfortunately. As your insurance broker, we’re always happy to help you through the claims process, but all claims will be handled by your insurer. You need to notify your insurer of any claim, or an event that might lead to a claim, as soon as you become aware.

We have listed the main claims phone numbers for our public liability & van insurers below. If you can’t find what you’re looking for, all claims phone numbers will be in your policy documentation, together with details of how to make a claim. If you need anything further or have any difficulties, you can call us on 01256 300947 (Mon-Thu 8am-8pm & Fri 8am-6.30pm)

Public Liability Insurance Claims

Contact Number

Zurich Insurance – 08453 002 055

Information you will need

  • bullet 1Your name and company details. Your policy number - this can be found on your certificate of insurance or policy schedule
  • bullet 2Insured contact details: Name and phone number
  • bullet 3Claimant details: Name, contact details, date of birth, employer details (if different from policy)
  • bullet 4Incident details: Date, time, place, how it occurred, names of witnesses and people involved
  • bullet 5Injury details: Contact details of injured party, nature of injury, hospital details (if applicable) and date returned to work
  • bullet 6Public Liability / Products Liability Property Damage: damage to property and estimated cost of repairs

Van Insurance Claims

Contact Numbers

Ageas – 0845 122 3260
LV– 0845 337 2671
NIG - 0845 607 1626
Zenith - 0870 530 5030
Aviva – 0800 678 999
Covea - 0844 902 2220

Information you will need

  • bullet 1Your name and company details. Your policy number - this can be found on your certificate of insurance or policy schedule
  • bullet 2Insured driver details: Date of birth, name, contact numbers, motoring convictions
  • bullet 3Incident details: Date, time, how it occurred, attributable blame
  • bullet 4Insured vehicle details: Make, model, registration, damage, location of vehicle (if recovery is needed)
  • bullet 5Third party details: Name, contact details, vehicle registration, insurer, policy number
  • bullet 6Injuries: Contact details of injured parties, details of injuries sustained
  • bullet 7Witnesses: Contact details
  • bullet 8Police Involvement: Name and contact details for police who attended, police reference number

Need any help? Contact our team